\u30fb\u54c1\u8cea\u306e\u5b89\u5b9a\u5316\uff1a<\/strong>AI\u304c\u4e8b\u524d\u306b\u8a2d\u5b9a\u3055\u308c\u305f\u5f79\u5272\uff08\u4f8b\uff1a\u7d4c\u9a13\u8c4a\u5bcc\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\uff09\u306b\u6cbf\u3063\u3066\u3001\u5e38\u306b\u4e00\u5b9a\u306e\u54c1\u8cea\u3067\u5171\u611f\u7684\u306a\u8fd4\u4fe1\u6587\u6848\u3092\u4f5c\u6210\u3057\u307e\u3059\u3002<\/p>\n\n\n\n \u30fb\u8fc5\u901f\u306a\u5bfe\u5fdc\uff1a<\/strong>24\u6642\u9593365\u65e5\u3001\u30ec\u30d3\u30e5\u30fc\u3092\u76e3\u8996\u3057\u3001\u5373\u5ea7\u306b\u5bfe\u5fdc\u30d7\u30ed\u30bb\u30b9\u3092\u958b\u59cb\u3067\u304d\u308b\u305f\u3081\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306b\u7e4b\u304c\u308a\u307e\u3059\u3002<\/p>\n\n\n\n \u4eca\u56de\u4f5c\u6210\u3059\u308b\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306f\u3001\u5927\u304d\u304f5\u3064\u306e\u30b9\u30c6\u30c3\u30d7\u3067\u69cb\u6210\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n STEP1\uff1a\u30c7\u30fc\u30bf\u53d7\u4fe1 (Webhook)<\/strong><\/p>\n\n\n\n \u307e\u305a\u3001\u5916\u90e8\uff08EC\u30b5\u30a4\u30c8\u306a\u3069\uff09\u304b\u3089\u6295\u7a3f\u3055\u308c\u305f\u30ec\u30d3\u30e5\u30fc\u30c7\u30fc\u30bf\u3092n8n\u304c\u53d7\u3051\u53d6\u308b\u305f\u3081\u306e\u300c\u7384\u95a2\u300d\u3092\u7528\u610f\u3057\u307e\u3059\u3002<\/p>\n\n\n\n STEP2\uff1a\u30cd\u30ac\u30c6\u30a3\u30d6\u30ec\u30d3\u30e5\u30fc\u306e\u5224\u5b9a (Code)<\/strong><\/p>\n\n\n\n \u53d7\u3051\u53d6\u3063\u305f\u30ec\u30d3\u30e5\u30fc\u306e\u4e2d\u304b\u3089\u3001\u8a55\u4fa1\u70b9\u6570\u3084\u7279\u5b9a\u306e\u30ad\u30fc\u30ef\u30fc\u30c9\u3092\u57fa\u306b\u3001\u5bfe\u5fdc\u304c\u5fc5\u8981\u306a\u30cd\u30ac\u30c6\u30a3\u30d6\u30ec\u30d3\u30e5\u30fc\u3092\u81ea\u52d5\u3067\u62bd\u51fa\u3057\u307e\u3059\u3002<\/p>\n\n\n\n STEP3\uff1aAI\u306b\u3088\u308b\u8fd4\u4fe1\u6587\u751f\u6210 (OpenAI)<\/strong><\/p>\n\n\n\n \u62bd\u51fa\u3055\u308c\u305f\u30cd\u30ac\u30c6\u30a3\u30d6\u30ec\u30d3\u30e5\u30fc\u306e\u5185\u5bb9\u3092ChatGPT\u306b\u9001\u308a\u3001\u5171\u611f\u7684\u3067\u5efa\u8a2d\u7684\u306a\u8fd4\u4fe1\u6587\u6848\u3092\u81ea\u52d5\u3067\u4f5c\u6210\u3055\u305b\u307e\u3059\u3002<\/p>\n\n\n\n STEP4\uff1a\u30c7\u30fc\u30bf\u306e\u6574\u5f62 (Code)<\/strong><\/p>\n\n\n\n \u5143\u306e\u30ec\u30d3\u30e5\u30fc\u30c7\u30fc\u30bf\u3068AI\u304c\u751f\u6210\u3057\u305f\u8fd4\u4fe1\u6587\u6848\u3092\u4e00\u3064\u306b\u307e\u3068\u3081\u3001\u7ba1\u7406\u3057\u3084\u3059\u3044\u3088\u3046\u306b\u30c7\u30fc\u30bf\u3092\u6574\u5f62\u3057\u307e\u3059\u3002<\/p>\n\n\n\n STEP5\uff1aGoogle\u30b9\u30d7\u30ec\u30c3\u30c9\u30b7\u30fc\u30c8\u3078\u306e\u4fdd\u5b58 (Google Sheets)<\/strong><\/p>\n\n\n\n \u6700\u5f8c\u306b\u3001\u6574\u5f62\u3057\u305f\u30c7\u30fc\u30bf\u3092Google\u30b9\u30d7\u30ec\u30c3\u30c9\u30b7\u30fc\u30c8\u306b\u66f8\u304d\u8fbc\u307f\u3001\u4e00\u5143\u7ba1\u7406\u3057\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u62c5\u5f53\u8005\u306f\u30b7\u30fc\u30c8\u4e0a\u3067\u8fd4\u4fe1\u5185\u5bb9\u3092\u78ba\u8a8d\u30fb\u627f\u8a8d\u3059\u308b\u3060\u3051\u3067\u3088\u304f\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n \u3053\u3053\u304b\u3089\u306f\u3001\u5b9f\u969b\u306en8n\u306e\u753b\u9762\u306b\u6cbf\u3063\u3066\u3001\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306e\u69cb\u7bc9\u624b\u9806\u3092\u5177\u4f53\u7684\u306b\u89e3\u8aac\u3057\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n\n\n\n <\/p>\n\n\n\n <\/p>\n\n\n\n n8n\u30a2\u30ab\u30a6\u30f3\u30c8\uff1a<\/strong>\u30af\u30e9\u30a6\u30c9\u7248\u307e\u305f\u306f\u30bb\u30eb\u30d5\u30db\u30b9\u30c8\u7248\u306en8n\u74b0\u5883\u3002<\/p>\n\n\n\n OpenAI API\u30ad\u30fc\uff1a<\/strong>ChatGPT\u3092\u5229\u7528\u3059\u308b\u305f\u3081\u306eAPI\u30ad\u30fc\u3002\u516c\u5f0f\u30b5\u30a4\u30c8\u304b\u3089\u53d6\u5f97\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n Google\u30a2\u30ab\u30a6\u30f3\u30c8\uff1a<\/strong>\u30c7\u30fc\u30bf\u3092\u4fdd\u5b58\u3059\u308b\u305f\u3081\u306eGoogle\u30b9\u30d7\u30ec\u30c3\u30c9\u30b7\u30fc\u30c8\u3092\u5229\u7528\u3057\u307e\u3059\u3002<\/p>\n\n\n\n 1.\u30ce\u30fc\u30c9\u306e\u8ffd\u52a0\uff1an8n\u306e\u30ad\u30e3\u30f3\u30d0\u30b9\u3067\u300c+\u300d\u30dc\u30bf\u30f3\u3092\u30af\u30ea\u30c3\u30af\u3057\u3001\u300cWebhook\u300d\u30ce\u30fc\u30c9\u3092\u8ffd\u52a0\u3057\u307e\u3059\u3002<\/p>\n\n\n\n 2.\u8a2d\u5b9a\uff1a\u4e0b\u8a18\u306e\u3088\u3046\u306b\u8a2d\u5b9a\u3057\u307e\u3059\u3002<\/p>\n\n\n\n \u30fbHTTP Method\uff1a<\/strong>POST\u3092\u9078\u629e\u3057\u307e\u3059\u3002<\/p>\n\n\n\n \u30fbPath\uff1a<\/strong>\u4ed6\u306e\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3068\u91cd\u8907\u3057\u306a\u3044\u4e00\u610f\u306e\u30d1\u30b9\uff08\u4f8b: review-response-trigger\uff09\u3092\u5165\u529b\u3057\u307e\u3059\u3002<\/p>\n\n\n\n 3.URL\u306e\u78ba\u8a8d\uff1aTest URL\u306b\u8868\u793a\u3055\u308c\u308bURL\u304c\u3001\u30ec\u30d3\u30e5\u30fc\u30c7\u30fc\u30bf\u3092\u53d7\u3051\u53d6\u308b\u305f\u3081\u306e\u30a8\u30f3\u30c9\u30dd\u30a4\u30f3\u30c8\u306b\u306a\u308a\u307e\u3059\u3002\u3053\u306eURL\u306bEC\u30b5\u30a4\u30c8\u306a\u3069\u304b\u3089JSON\u5f62\u5f0f\u3067\u30c7\u30fc\u30bf\u3092\u9001\u4fe1\u3059\u308b\u8a2d\u5b9a\u3092\u884c\u3044\u307e\u3059\u3002<\/p>\n\n\n\n <\/p>\n\n\n\n <\/p>\n\n\n\n 1.\u30ce\u30fc\u30c9\u306e\u8ffd\u52a0\uff1aWebhook\u30ce\u30fc\u30c9\u306e\u53f3\u5074\u306b\u3042\u308b\u300c+\u300d\u30dc\u30bf\u30f3\u3092\u62bc\u3057\u3001\u300cCode\u300d\u30ce\u30fc\u30c9\u3092\u8ffd\u52a0\u3057\u307e\u3059\u3002<\/p>\n\n\n\n 2.\u30b9\u30af\u30ea\u30d7\u30c8\u306e\u8a2d\u5b9a\uff1a\u4ee5\u4e0b\u306eJavaScript\u30b3\u30fc\u30c9\u3092\u8cbc\u308a\u4ed8\u3051\u307e\u3059\u3002\u3053\u306e\u30b3\u30fc\u30c9\u306f\u3001\u30ec\u30d3\u30e5\u30fc\u306e\u8a55\u4fa1\u304c3\u4ee5\u4e0b\u306e\u5834\u5408\u3001\u307e\u305f\u306f\u30b3\u30e1\u30f3\u30c8\u306b\u30cd\u30ac\u30c6\u30a3\u30d6\u306a\u30ad\u30fc\u30ef\u30fc\u30c9\u304c\u542b\u307e\u308c\u3066\u3044\u308b\u5834\u5408\u306b\u3001\u305d\u306e\u30ec\u30d3\u30e5\u30fc\u3092\u62bd\u51fa\u3059\u308b\u50cd\u304d\u3092\u3057\u307e\u3059\u3002<\/p>\n\n\n\n const reviews = $input.all();<\/p> const negativeReviews = [];<\/p> for (const item of reviews) {<\/p> const reviewsArray = item.json.reviews || [item.json];<\/p> for (const review of reviewsArray) {<\/p> const rating = parseFloat(review.rating) || 0;<\/p> const comment = (review.comment || ”).toLowerCase();<\/p> \/\/ \u5426\u5b9a\u7684\u30ad\u30fc\u30ef\u30fc\u30c9\u306e\u5224\u5b9a<\/p> const negativeKeywords = [<\/p> ‘\u60aa\u3044’, ‘\u6700\u60aa’, ‘\u30c0\u30e1’, ‘\u554f\u984c’, ‘\u4e0d\u6e80’, ‘\u5931\u671b’, ‘\u671f\u5f85\u5916\u308c’,<\/p> ‘\u304c\u3063\u304b\u308a’, ‘\u4e0d\u826f\u54c1’, ‘\u8fd4\u91d1’, ‘\u82e6\u60c5’, ‘\u6539\u5584’,<\/p> ‘bad’, ‘terrible’, ‘problem’, ‘disappointed’, ‘refund’, ‘complaint’<\/p> ];<\/p> const hasNegativeKeyword = negativeKeywords.some(keyword => comment.includes(keyword));<\/p> \/\/ \u8a55\u4fa13\u4ee5\u4e0b\u307e\u305f\u306f\u30cd\u30ac\u30c6\u30a3\u30d6\u30ad\u30fc\u30ef\u30fc\u30c9\u3092\u542b\u3080\u5834\u5408<\/p> if (rating <= 3 || hasNegativeKeyword) {<\/p> negativeReviews.push({<\/p> review_id: review.id || `review_${Date.now()}`,<\/p> rating: rating,<\/p> comment: review.comment || ”,<\/p> customer_name: review.customer_name || ‘\u533f\u540d’,<\/p> review_date: review.date || new Date().toISOString().split(‘T’)[0],<\/p> source: review.source || ‘Unknown’,<\/p> urgency_level: rating <= 2 ? ‘high’ : ‘medium’<\/p> });<\/p> }<\/p> }<\/p> }<\/p> return negativeReviews.map(review => ({ json: review }));<\/p><\/th><\/tr><\/thead><\/table><\/figure>\n\n\n\n <\/p>\n\n\n\n <\/p>\n\n\n\n 1.\u30ce\u30fc\u30c9\u306e\u8ffd\u52a0\uff1aCode\u30ce\u30fc\u30c9\u306e\u53f3\u5074\u306b\u3042\u308b\u300c+\u300d\u30dc\u30bf\u30f3\u3092\u62bc\u3057\u3001\u300cOpenAI\u300d\u30ce\u30fc\u30c9\u3092\u8ffd\u52a0\u3057\u307e\u3059\u3002<\/p>\n\n\n\n 2.\u8a8d\u8a3c\u8a2d\u5b9a\uff1a\u4e8b\u524d\u306b\u53d6\u5f97\u3057\u305fOpenAI API\u30ad\u30fc\u3092\u767b\u9332\u3057\u307e\u3059\u3002<\/p>\n\n\n\n 3.\u30d7\u30ed\u30f3\u30d7\u30c8\u8a2d\u5b9a\uff1a\u4ee5\u4e0b\u306e\u3088\u3046\u306b\u8a2d\u5b9a\u3057\u307e\u3059<\/p>\n\n\n\n \u30fbResource\uff1a<\/strong>Conversation<\/p>\n\n\n\n \u30fbOperation\uff1a<\/strong>Create<\/p>\n\n\n\n \u30fbMessages\uff1a<\/strong>Add Message\u3092\u30af\u30ea\u30c3\u30af\u3057\u3066\u3001System\u3068User\u306e2\u3064\u306e\u5f79\u5272\u3092\u8a2d\u5b9a\u3057\u307e\u3059\u3002<\/p>\n\n\n\n \u25a0Role\uff1aSystem<\/strong><\/p>\n\n\n\n \u3042\u306a\u305f\u306f\u7d4c\u9a13\u8c4a\u5bcc\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u3067\u3059\u3002\u5426\u5b9a\u7684\u306a\u30ec\u30d3\u30e5\u30fc\u306b\u5bfe\u3057\u3066\u3001\u4ee5\u4e0b\u306e\u8981\u7d20\u3092\u542b\u3080\u8aa0\u5b9f\u3067\u5efa\u8a2d\u7684\u306a\u8fd4\u4fe1\u3092\u65e5\u672c\u8a9e\u3067\u4f5c\u6210\u3057\u3066\u304f\u3060\u3055\u3044\uff1a<\/p> 1. \u304a\u5ba2\u69d8\u306e\u4f53\u9a13\u306b\u5bfe\u3059\u308b\u5fc3\u304b\u3089\u306e\u8b1d\u7f6a<\/p> 2. \u5177\u4f53\u7684\u306a\u554f\u984c\u3078\u306e\u5bfe\u51e6\u65b9\u6cd5\u306e\u63d0\u793a<\/p> 3. \u4eca\u5f8c\u306e\u6539\u5584\u3078\u306e\u53d6\u308a\u7d44\u307f\u8aac\u660e<\/p> 4. \u304a\u5ba2\u69d8\u3068\u306e\u95a2\u4fc2\u7d99\u7d9a\u3092\u9858\u3046\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u30e1\u30c3\u30bb\u30fc\u30b8<\/p> \u8fd4\u4fe1\u306f\u4e01\u5be7\u3067\u5171\u611f\u7684\u306a\u53e3\u8abf\u3067\u3001150-200\u6587\u5b57\u7a0b\u5ea6\u3067\u7c21\u6f54\u306b\u4f5c\u6210\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p><\/th><\/tr><\/thead><\/table><\/figure>\n\n\n\n \u25a0Role\uff1aUser<\/strong><\/p>\n\n\n\n \u3010\u30ec\u30d3\u30e5\u30fc\u60c5\u5831\u3011<\/p> \u30fb\u8a55\u4fa1: {{ $json.rating }}\u70b9\uff085\u70b9\u6e80\u70b9\uff09<\/p> \u30fb\u304a\u5ba2\u69d8\u540d: {{ $json.customer_name }}<\/p> \u30fb\u30b3\u30e1\u30f3\u30c8: {{ $json.comment }}<\/p> \u30fb\u6295\u7a3f\u65e5: {{ $json.review_date }}<\/p> \u30fb\u6295\u7a3f\u5143: {{ $json.source }}<\/p> \u4e0a\u8a18\u306e\u5426\u5b9a\u7684\u30ec\u30d3\u30e5\u30fc\u306b\u5bfe\u3059\u308b\u8fd4\u4fe1\u3092\u4f5c\u6210\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u304a\u5ba2\u69d8\u306e\u5177\u4f53\u7684\u306a\u4e0d\u6e80\u70b9\u306b\u8a00\u53ca\u3057\u3001\u8aa0\u5b9f\u306a\u5bfe\u5fdc\u3092\u5fc3\u304c\u3051\u3066\u304f\u3060\u3055\u3044\u3002<\/p><\/th><\/tr><\/thead><\/table><\/figure>\n\n\n\n <\/p>\n\n\n\n <\/p>\n\n\n\n 1.\u30ce\u30fc\u30c9\u306e\u8ffd\u52a0\uff1aOpenAI\u30ce\u30fc\u30c9\u306e\u53f3\u5074\u306b\u3042\u308b\u300c+\u300d\u30dc\u30bf\u30f3\u3092\u62bc\u3057\u3001\u300cCode\u300d\u30ce\u30fc\u30c9\u3092\u8ffd\u52a0\u3057\u307e\u3059\u3002<\/p>\n\n\n\n 2.\u30b9\u30af\u30ea\u30d7\u30c8\u306e\u8a2d\u5b9a\uff1a\u5143\u306e\u30ec\u30d3\u30e5\u30fc\u60c5\u5831\u3068AI\u304c\u751f\u6210\u3057\u305f\u8fd4\u4fe1\u6587\u3092\u7d50\u5408\u3057\u3001\u30b9\u30d7\u30ec\u30c3\u30c9\u30b7\u30fc\u30c8\u306b\u66f8\u304d\u8fbc\u3080\u305f\u3081\u306e\u6700\u7d42\u7684\u306a\u30c7\u30fc\u30bf\u5f62\u5f0f\u3092\u4f5c\u6210\u3057\u307e\u3059\u3002<\/p>\n\n\n\n const items = $input.all();<\/p> const processedData = [];<\/p> for (let i = 0; i < items.length; i++) {<\/p> const currentItem = items[i];<\/p> let generatedReply = ”;<\/p> \/\/ OpenAI\u306e\u5fdc\u7b54\u3092\u5b89\u5168\u306b\u53d6\u5f97<\/p> try {<\/p> generatedReply = currentItem.json.content.trim();<\/p> } catch (error) {<\/p> generatedReply = `\u30a8\u30e9\u30fc: ${error.message}`;<\/p> }<\/p> \/\/ \u5bfe\u5fdc\u3059\u308b\u5426\u5b9a\u7684\u30ec\u30d3\u30e5\u30fc\u30c7\u30fc\u30bf\u3092\u53d6\u5f97<\/p> const negativeReviewItems = $(‘\u5426\u5b9a\u7684\u30ec\u30d3\u30e5\u30fc\u62bd\u51fa’).all(); \/\/ Code\u30ce\u30fc\u30c9\u306e\u540d\u524d\u306b\u5408\u308f\u305b\u308b<\/p> const originalReview = negativeReviewItems[i] ? negativeReviewItems[i].json : {};<\/p> \/\/ \u6700\u7d42\u30c7\u30fc\u30bf\u3092\u69cb\u7bc9<\/p> const processedItem = {<\/p> review_id: originalReview.review_id,<\/p> customer_name: originalReview.customer_name,<\/p> original_rating: originalReview.rating,<\/p> original_comment: originalReview.comment,<\/p> review_date: originalReview.review_date,<\/p> source: originalReview.source,<\/p> generated_reply: generatedReply,<\/p> reply_status: generatedReply.includes(‘\u30a8\u30e9\u30fc’) ? ‘\u751f\u6210\u5931\u6557’ : ‘\u751f\u6210\u5b8c\u4e86’,<\/p> urgency_level: originalReview.urgency_level,<\/p> created_at: new Date().toLocaleString(‘ja-JP’, { timeZone: ‘Asia\/Tokyo’ }),<\/p> needs_human_review: originalReview.rating <= 2 ? ‘\u306f\u3044’ : ‘\u3044\u3044\u3048’<\/p> };<\/p> processedData.push({ json: processedItem });<\/p> }<\/p> return processedData;<\/p><\/th><\/tr><\/thead><\/table><\/figure>\n\n\n\n \u203b$(‘\u5426\u5b9a\u7684\u30ec\u30d3\u30e5\u30fc\u62bd\u51fa’)\u306e\u90e8\u5206\u306f\u3001STEP2\u3067\u4f5c\u6210\u3057\u305fCode\u30ce\u30fc\u30c9\u306e\u5b9f\u969b\u306e\u540d\u79f0\u306b\u5408\u308f\u305b\u3066\u5909\u66f4\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n <\/p>\n\n\n\n <\/p>\n\n\n\n 1.\u30ce\u30fc\u30c9\u306e\u8ffd\u52a0\uff1a\u6700\u5f8c\u306eCode\u30ce\u30fc\u30c9\u306e\u53f3\u5074\u306b\u3042\u308b\u300c+\u300d\u30dc\u30bf\u30f3\u3092\u62bc\u3057\u3001\u300cGoogle Sheets\u300d\u30ce\u30fc\u30c9\u3092\u8ffd\u52a0\u3057\u307e\u3059\u3002<\/p>\n\n\n\n 2.\u8a8d\u8a3c\u8a2d\u5b9a\uff1aGoogle\u30a2\u30ab\u30a6\u30f3\u30c8\u3068\u9023\u643a\u3055\u305b\u307e\u3059\u3002<\/p>\n\n\n\n 3.\u8a2d\u5b9a\uff1a\u4ee5\u4e0b\u306e\u3088\u3046\u306b\u8a2d\u5b9a\u3057\u307e\u3059\u3002<\/p>\n\n\n\n \u30fbResource\uff1a<\/strong>Sheet Within Document \u3092\u9078\u629e\u3057\u307e\u3059\u3002<\/p>\n\n\n\n \u30fbOperation\uff1a<\/strong>Append or Update Row \u3092\u9078\u629e\u3057\u307e\u3059\u3002<\/p>\n\n\n\n \u30fbDocument\uff1a<\/strong>Choose…\u306e\u30c9\u30ed\u30c3\u30d7\u30c0\u30a6\u30f3\u304b\u3089\u3001\u30c7\u30fc\u30bf\u3092\u4fdd\u5b58\u3057\u305f\u3044Google\u30b9\u30d7\u30ec\u30c3\u30c9\u30b7\u30fc\u30c8\u3092\u9078\u629e\u3057\u307e\u3059\u3002<\/p>\n\n\n\n \u30fbSheet\uff1a<\/strong>Choose…\u306e\u30c9\u30ed\u30c3\u30d7\u30c0\u30a6\u30f3\u304b\u3089\u3001\u5bfe\u8c61\u306e\u30b7\u30fc\u30c8\u540d\u3092\u9078\u629e\u3057\u307e\u3059\u3002<\/p>\n\n\n\n (\u4ee5\u4e0b\u306e\u9805\u76ee\u306f\u3001\u30b7\u30fc\u30c8\u3092\u9078\u629e\u3059\u308b\u3068\u8868\u793a\u3055\u308c\u307e\u3059)<\/p>\n\n\n\n \u30fbColumns to Match On\uff1a<\/strong>review_id \u306a\u3069\u3092\u6307\u5b9a\u3059\u308b\u3053\u3068\u3067\u3001\u540c\u3058\u30ec\u30d3\u30e5\u30fc\u304c\u91cd\u8907\u3057\u3066\u66f8\u304d\u8fbc\u307e\u308c\u308b\u306e\u3092\u9632\u304e\u307e\u3059\u3002<\/p>\n\n\n\n Columns\uff1a<\/strong>Add Column \u3092\u30af\u30ea\u30c3\u30af\u3057\u3001STEP4\u3067\u4f5c\u6210\u3057\u305f\u5404\u30c7\u30fc\u30bf\u9805\u76ee\uff08customer_name\u3001 generated_reply\u306a\u3069\uff09\u3092\u3001\u30b9\u30d7\u30ec\u30c3\u30c9\u30b7\u30fc\u30c8\u306e\u5bfe\u5fdc\u3059\u308b\u5217\u306b\u30de\u30c3\u30d4\u30f3\u30b0\u3057\u307e\u3059\u3002<\/p>\n\n\n\n \u3053\u308c\u3067\u3001\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306f\u5b8c\u6210\u3067\u3059\u3002Webhook\u304c\u5b9f\u884c\u3055\u308c\u308b\u305f\u3073\u306b\u3001\u30cd\u30ac\u30c6\u30a3\u30d6\u30ec\u30d3\u30e5\u30fc\u304c\u81ea\u52d5\u7684\u306b\u5206\u6790\u3055\u308c\u3001\u8fd4\u4fe1\u6587\u6848\u3068\u5171\u306bGoogle\u30b9\u30d7\u30ec\u30c3\u30c9\u30b7\u30fc\u30c8\u306b\u8a18\u9332\u3055\u308c\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n\n\n\n <\/p>\n\n\n\n <\/p>\n\n\n\n \u3053\u306e\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306f\u57fa\u672c\u5f62\u3067\u3042\u308a\u3001\u3055\u3089\u306b\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3059\u308b\u3053\u3068\u3067\u3088\u308a\u4fbf\u5229\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n \u30b9\u30d7\u30ec\u30c3\u30c9\u30b7\u30fc\u30c8\u306b\u8a18\u9332\u3059\u308b\u3060\u3051\u3067\u306f\u3001\u7dca\u6025\u6027\u306e\u9ad8\u3044\u30ec\u30d3\u30e5\u30fc\u3092\u898b\u9003\u3057\u3066\u3057\u307e\u3046\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002\u305d\u3053\u3067\u3001Google Sheets\u30ce\u30fc\u30c9\u306e\u5f8c\u306b\u300cIF\u300d\u30ce\u30fc\u30c9\u3068\u300cSlack\u300d\u30ce\u30fc\u30c9\u3092\u8ffd\u52a0\u3059\u308b\u3053\u3068\u3067\u3001\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u300c\u52b9\u7387\u5316\u300d\u3060\u3051\u306b\u3068\u3069\u307e\u3089\u305a\u3001\u3088\u308a\u6226\u7565\u7684\u306a\u4f53\u5236\u3078\u3068\u767a\u5c55\u3055\u305b\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n\n\n\n \u4f8b\u3048\u3070\u3001urgency_level<\/strong>\u304chigh\uff08\u8a55\u4fa1\u304c\u661f1\u301c2\u306a\u3069\uff09\u306e\u30ec\u30d3\u30e5\u30fc\u3092IF\u30ce\u30fc\u30c9\u3067\u5224\u5b9a\u3057\u3001\u6761\u4ef6\u306b\u5408\u81f4\u3057\u305f\u5834\u5408\u306e\u307fSlack\u306b\u901a\u77e5\u3092\u9001\u308b\u3088\u3046\u306b\u8a2d\u5b9a\u3057\u307e\u3059\u3002Slack\u306e\u30e1\u30c3\u30bb\u30fc\u30b8\u306b\u306f\u3001\u9867\u5ba2\u540d\u3001\u30ec\u30d3\u30e5\u30fc\u5185\u5bb9\u3001\u8a55\u4fa1\u3001\u305d\u3057\u3066AI\u304c\u751f\u6210\u3057\u305f\u8fd4\u4fe1\u6587\u6848\u3092\u542b\u3081\u308b\u3053\u3068\u3067\u3001\u62c5\u5f53\u8005\u306fSlack\u4e0a\u3067\u8fc5\u901f\u306b\u72b6\u6cc1\u3092\u628a\u63e1\u3057\u3001\u6b21\u306e\u30a2\u30af\u30b7\u30e7\u30f3\uff08\u8fd4\u4fe1\u306e\u627f\u8a8d\u3084\u4fee\u6b63\u6307\u793a\u306a\u3069\uff09\u3092\u5373\u5ea7\u306b\u6c7a\u5b9a\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n \u3053\u308c\u306b\u3088\u308a\u3001\u9867\u5ba2\u306e\u4e0d\u6e80\u304c\u5927\u304d\u304f\u306a\u308b\u524d\u306b\u5bfe\u5fdc\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u3001\u554f\u984c\u89e3\u6c7a\u306e\u30b9\u30d4\u30fc\u30c9\u3092\u5287\u7684\u306b\u5411\u4e0a\u3055\u305b\u307e\u3059\u3002<\/p>\n\n\n\n \u30cd\u30ac\u30c6\u30a3\u30d6\u306a\u610f\u898b\u3078\u306e\u5bfe\u5fdc\u3060\u3051\u3067\u306a\u304f\u3001\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u5bc4\u305b\u3066\u304f\u308c\u305f\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u3092\u6df1\u3081\u308b\u305f\u3081\u306b\u3082\u7d76\u5927\u306a\u52b9\u679c\u3092\u767a\u63ee\u3057\u307e\u3059\u3002<\/p>\n\n\n\n \u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306e\u5192\u982d\u306bIF\u30ce\u30fc\u30c9\u3092\u8a2d\u7f6e\u3057\u3001rating\u304c4\u4ee5\u4e0a\u306e\u30ec\u30d3\u30e5\u30fc\u3092\u5225\u306e\u30eb\u30fc\u30c8\u306b\u5206\u5c90\u3055\u305b\u307e\u3059\u3002\u305d\u306e\u5148\u306b\u3001\u30dd\u30b8\u30c6\u30a3\u30d6\u30ec\u30d3\u30e5\u30fc\u5c02\u7528\u306e\u30d7\u30ed\u30f3\u30d7\u30c8\u3092\u8a2d\u5b9a\u3057\u305fOpenAI\u30ce\u30fc\u30c9\u3092\u914d\u7f6e\u3057\u307e\u3059\u3002\u300c\u304a\u5ba2\u69d8\u306e\u30b3\u30e1\u30f3\u30c8\u306e\u3007\u3007\u3068\u3044\u3046\u70b9\u3092\u7279\u306b\u5b09\u3057\u304f\u601d\u3044\u307e\u3059\u300d\u3068\u3044\u3063\u305f\u5f62\u3067\u3001\u5177\u4f53\u7684\u306a\u5185\u5bb9\u306b\u8a00\u53ca\u3057\u305f\u611f\u8b1d\u306e\u30e1\u30c3\u30bb\u30fc\u30b8\u3092\u751f\u6210\u3055\u305b\u308b\u306e\u3067\u3059\u3002<\/p>\n\n\n\n \u3053\u308c\u306b\u3088\u308a\u3001\u5358\u306a\u308b\u5b9a\u578b\u7684\u306a\u304a\u793c\u3067\u306f\u306a\u304f\u3001\u300c\u3057\u3063\u304b\u308a\u3068\u81ea\u5206\u306e\u58f0\u304c\u5c4a\u3044\u3066\u3044\u308b\u300d\u3068\u3044\u3046\u7279\u5225\u611f\u3092\u9867\u5ba2\u306b\u4e0e\u3048\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u306e\u3088\u3046\u306a\u4e01\u5be7\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u4e00\u5ea6\u304d\u308a\u306e\u8cfc\u5165\u8005\u3092\u71b1\u5fc3\u306a\u30ea\u30d4\u30fc\u30bf\u30fc\u3084\u30d6\u30e9\u30f3\u30c9\u306e\u30d5\u30a1\u30f3\u3078\u3068\u80b2\u3066\u308b\u305f\u3081\u306e\u91cd\u8981\u306a\u4e00\u624b\u3068\u306a\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n \u4eca\u56de\u69cb\u7bc9\u3057\u305fn8n\u3068ChatGPT\u306b\u3088\u308b\u30ec\u30d3\u30e5\u30fc\u8fd4\u4fe1\u306e\u81ea\u52d5\u5316\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306f\u3001\u5358\u306b\u9762\u5012\u306a\u30bf\u30b9\u30af\u3092\u52b9\u7387\u5316\u3059\u308b\u3060\u3051\u306e\u30c4\u30fc\u30eb\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u3053\u308c\u306f\u3001\u9867\u5ba2\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u8cea\u3068\u901f\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u3001\u30d3\u30b8\u30cd\u30b9\u6210\u9577\u3092\u52a0\u901f\u3055\u305b\u308b\u305f\u3081\u306e\u6226\u7565\u7684\u306a\u4ed5\u7d44\u307f\u3067\u3059\u3002<\/p>\n\n\n\n \u3053\u308c\u307e\u3067\u62c5\u5f53\u8005\u304c\u4e00\u4ef6\u4e00\u4ef6\u306e\u8fd4\u4fe1\u306b\u8cbb\u3084\u3057\u3066\u3044\u305f\u81a8\u5927\u306a\u6642\u9593\u306f\u3001\u3088\u308a\u5275\u9020\u7684\u3067\u4ed8\u52a0\u4fa1\u5024\u306e\u9ad8\u3044\u696d\u52d9\u3078\u3068\u632f\u308a\u5411\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u91cd\u8981\u306a\u306e\u306f\u3001\u3053\u306e\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306f\u300c\u4eba\u9593\u3092\u6392\u9664\u3059\u308b\u300d\u306e\u3067\u306f\u306a\u304f\u3001\u300c\u4eba\u9593\u306e\u80fd\u529b\u3092\u6700\u5927\u5316\u3059\u308b\u300d\u305f\u3081\u306e\u3082\u306e\u3067\u3042\u308b\u3068\u3044\u3046\u70b9\u3067\u3059\u3002<\/p>\n\n\n\n AI\u304c\u751f\u6210\u3059\u308b\u306e\u306f\u3001\u3042\u304f\u307e\u3067\u8cea\u306e\u9ad8\u3044\u300c\u4e0b\u66f8\u304d\u300d\u3067\u3059\u3002\u6700\u7d42\u7684\u306a\u627f\u8a8d\u3084\u3001\u7279\u306b\u7e4a\u7d30\u306a\u5bfe\u5fdc\u304c\u6c42\u3081\u3089\u308c\u308b\u30b1\u30fc\u30b9\u3067\u306e\u5fae\u8abf\u6574\u306f\u4eba\u9593\u304c\u884c\u3046\u3053\u3068\u3067\u3001AI\u306e\u52b9\u7387\u6027\u3068\u4eba\u9593\u306e\u5171\u611f\u529b\u3092\u4e21\u7acb\u3055\u305b\u305f\u3001\u6700\u9ad8\u306e\u9867\u5ba2\u5bfe\u5fdc\u304c\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/p>\n\n\n\n \u305c\u3072\u3001\u3053\u306e\u8a18\u4e8b\u3092\u53c2\u8003\u306b\u3001\u3042\u306a\u305f\u3060\u3051\u306e\u30ec\u30d3\u30e5\u30fc\u5bfe\u5fdc\u81ea\u52d5\u5316\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u69cb\u7bc9\u3057\u3066\u307f\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306e\u5168\u4f53\u50cf\uff1a5\u3064\u306e\u30b9\u30c6\u30c3\u30d7\u3067\u8fd4\u4fe1\u3092\u81ea\u52d5\u751f\u6210<\/h2>\n\n\n\n
\u521d\u5fc3\u8005\u3067\u3082\u7c21\u5358\uff01\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u69cb\u7bc9\u30de\u30cb\u30e5\u30a2\u30eb<\/h2>\n\n\n\n
![\"\"](\"https:\/\/twostone-s.com\/columns\/wp-content\/uploads\/2025\/12\/docx-image-1765950428632-1.png\")
<\/figure>\n\n\n\n\u6e96\u5099\u3059\u308b\u3082\u306e<\/h3>\n\n\n\n
STEP1\uff1aWebhook\u30c8\u30ea\u30ac\u30fc\uff5c\u30ec\u30d3\u30e5\u30fc\u30c7\u30fc\u30bf\u3092\u53d7\u3051\u53d6\u308b\u7384\u95a2<\/h3>\n\n\n\n
![\"\"](\"https:\/\/twostone-s.com\/columns\/wp-content\/uploads\/2025\/12\/docx-image-1765950428633-2.png\")
<\/figure>\n\n\n\nSTEP2\uff1aCode\u30ce\u30fc\u30c9\uff5c\u30cd\u30ac\u30c6\u30a3\u30d6\u30ec\u30d3\u30e5\u30fc\u3092\u8ce2\u304f\u62bd\u51fa<\/h3>\n\n\n\n
![\"\"](\"https:\/\/twostone-s.com\/columns\/wp-content\/uploads\/2025\/12\/docx-image-1765950428634-3.png\")
<\/figure>\n\n\n\nSTEP3\uff1aOpenAI\u30ce\u30fc\u30c9\uff5cChatGPT\u306b\u8fd4\u4fe1\u6587\u3092\u4f5c\u6210\u3055\u305b\u308b\u30d7\u30ed\u30f3\u30d7\u30c8\u306e\u8a2d\u5b9a<\/h3>\n\n\n\n
![\"\"](\"https:\/\/twostone-s.com\/columns\/wp-content\/uploads\/2025\/12\/docx-image-1765950428635-4.png\")
<\/figure>\n\n\n\nSTEP4\uff1aCode\u30ce\u30fc\u30c9\uff5c\u30c7\u30fc\u30bf\u3092\u30b9\u30d7\u30ec\u30c3\u30c9\u30b7\u30fc\u30c8\u7528\u306b\u6574\u3048\u308b<\/h3>\n\n\n\n
![\"\"](\"https:\/\/twostone-s.com\/columns\/wp-content\/uploads\/2025\/12\/docx-image-1765950428637-5.png\")
<\/figure>\n\n\n\nSTEP5\uff1aGoogle Sheets\u30ce\u30fc\u30c9\uff5c\u30c7\u30fc\u30bf\u3092\u4e00\u5143\u7ba1\u7406\u3059\u308b\u30c7\u30fc\u30bf\u30d9\u30fc\u30b9<\/h3>\n\n\n\n
![\"\"](\"https:\/\/twostone-s.com\/columns\/wp-content\/uploads\/2025\/12\/docx-image-1765950428638-6.png\")
<\/figure>\n\n\n\nTips\uff1a\u3055\u3089\u306b\u6d3b\u7528\u3059\u308b\u305f\u3081\u306e\u30d2\u30f3\u30c8<\/h2>\n\n\n\n
\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u5bfe\u5fdc\u3092\u5b9f\u73fe\u3059\u308bSlack\u9023\u643a<\/h3>\n\n\n\n
\u30d5\u30a1\u30f3\u3092\u80b2\u3066\u308b\u30dd\u30b8\u30c6\u30a3\u30d6\u30ec\u30d3\u30e5\u30fc\u3078\u306e\u5fdc\u7528<\/h3>\n\n\n\n
\u307e\u3068\u3081\uff5cAI\u3068\u5171\u306b\u3001\u9867\u5ba2\u3068\u306e\u65b0\u3057\u3044\u95a2\u4fc2\u3092\u7bc9\u3053\u3046<\/h2>\n\n\n\n